What change process perspective is illustrated by patients expecting access to an online health portal due to its familiarity from other organizations?

The concept illustrated by patients expecting access to an online health portal due to its familiarity from other organizations aligns closely with the Diffusion of Innovation. This theory explains how new ideas, technologies, and practices are adopted within a community or organization. In this context, patients have become accustomed to using online health portals in other settings, which facilitates their acceptance and expectation of similar services in their current healthcare organization.

As the adoption of these digital tools has broadened and become more common, patients carry their experiences and expectations from one organization to another, demonstrating how familiarity can influence the likelihood of accepting innovations. This perspective highlights the social and environmental factors that contribute to the spread and acceptance of new practices, emphasizing the role of previous exposure in shaping patient attitudes towards technology in healthcare.