What is essential for effective post go-live support in an electronic health record project?

Successful user education is crucial for effective post go-live support in an electronic health record (EHR) project because it directly impacts how well users can interact with and utilize the system. When users are adequately trained on the system's functionalities and workflows, they are more likely to adopt the new technology effectively, reducing frustration and errors that could arise from misunderstandings or lack of knowledge.

Educating users also fosters confidence in using the EHR, which enhances their ability to provide high-quality patient care. This training should cover not only the technical aspects of using the system but also how to integrate it into their daily workflows efficiently. In contrast, insufficient training can lead to decreased user satisfaction, increase support calls, and potentially compromise patient safety due to improper use of the EHR system.

By ensuring that users are well-prepared to navigate the new system, healthcare organizations can facilitate a smoother transition, ultimately leading to improved patient outcomes and a more effective implementation of the EHR system.